Effective date: September 29, 2026
What this consent covers
The federal Electronic Signatures in Global and National Commerce Act (ESIGN Act) allows a lender to give you certain documents and sign agreements electronically if you agree. This page explains that choice. Your consent is voluntary. You can always ask to receive paper documents and complete your loan in person at a branch.
Records we may deliver electronically
- Application information and disclosures, including federal Truth in Lending disclosures
- Loan agreements, payment schedules and related notices
- Our Privacy Policy and privacy notices
- Payment receipts, account notices and reminders
- Adverse action and credit decision notices, where the law allows electronic delivery
Electronic signatures
If you agree, you may sign documents electronically by clicking, typing your name or another electronic method we provide. An electronic signature has the same legal effect as a handwritten one. Our loans are closed at the branch, and you may sign on paper there instead.
How records may be delivered
Electronic records may be shown at the branch on a screen or tablet, handed to you as a printout, or sent to a contact method you gave us. Text messages are governed separately by our Text Message Policy.
What you need
- A device such as a computer, phone or tablet with internet access
- A current web browser and a program that opens PDF files
- A working phone number or other contact method that you check regularly
- A way to save or print documents. If you cannot, ask us for paper copies.
If these requirements change in a way that could keep you from viewing your records, we will tell you and you may withdraw consent without charge.
Your right to paper copies
You may request a paper copy of any record at no charge, by phone or in person at either branch. Asking for paper copies does not by itself withdraw your consent.
Withdrawing your consent
You may withdraw consent to electronic records at any time by calling or visiting a branch. Withdrawal does not affect the validity of documents delivered or signed before we process it, and there is no fee. Withdrawing may delay or prevent us from completing a transaction that depends on electronic delivery; you can still complete it on paper in person.
Keeping your contact details current
Please tell us if your phone number, mailing address or other contact information changes so you continue to receive your records.
Your agreement
By agreeing to this consent, you confirm that you have read it, can access and keep electronic records as described, and understand your right to paper copies and to withdraw. Your consent to receive electronic records is not a condition of getting a loan.
How to reach us
- Downtown: 412 S. Stanton St., El Paso, TX 79901, (915) 533-3610
- East: 500 N. Zaragoza Rd. Ste. Y, El Paso, TX 79907, (915) 201-2550
- Hours: Mon–Fri 9:00 AM–8:00 PM, Sat & Sun 10:00 AM–5:00 PM
See also our Terms and Conditions, Privacy Policy and Complaints and Contact.